Frequently Asked Questions 

Frequently asked questions

What is Fractionated Coconut Oil

Cocus Nucifera (Fractionated Coconut) Oil is a moisturising lightweight oil which is very hydrating. It won't leave your skin feeling greasy and is easily absorbed. This coconut oil is a liquified version as opposed to the standard solid oil we normally see. To reach a liquid state, coconut oil is heated to above its melting temperature. Once cooled down the oil separates into solid and liquid oils. This liquid oil has now become Fractionated Coconut Oil. Due to the final product having less long chain fatty acids, it is generally safe to use on acne prone skin. Standard coconut oil is wonderful for the skin, however it has a comedogenic rating of 4 so isn't recommended for people who are prone to breakouts, whereas fractionated coconut oil has a comedogenic rating of 2. FCO is also the carrier oil in our body oils. It is used to dilute the essential oils and absolutes so that they can be safely applied to the skin without causing irritation. Essential oils should never be applied directly on the skin and some essential oils, even when mixed with a carrier oil at a low percentage, can actually be dangerous to use.

Do you offer refunds?

Please send us an email at hello@thenakidlabel with your order number and reason for your return within 30 days of purchase. If your product is unused and still in it's original packaging we will refund the purchase price, less the postage fee, within 14 business days upon of arrival back to us. If the product has been opened and used but for some reason you are unhappy, please email us at and will try our best to assist you with a satisfactory outcome. We advise you to carefully read the ingredients, which are included on each of the product descriptions, before placing your order.

Do you ship outside of Australia?

At this stage we do not ship outside of Australia but hope to expand our label in the future.

Are your products vegan and are your products ever tested on animals?

None of the ingredients we use in our products are animal or animal by-products. We only use plant/flower/nut/seed/herb extracted oils and waxes, no synthetic fragrances. We do not and will not ever test on animals.

Where are your products made?

Our products are made in the Yarra Valley near Melbourne, Australia. We have a small-scale studio amongst the gumtrees where owner operator Kristy hand makes your order.

Do you use fragrant oils? What is the difference between these and essential oils?

We do not use any fragrant oils in any of THE NAKID LABEL products. Fragrant oil is a cheap synthetic oil. There is absolutley no benefit to your skin when using fragrant oils. Essential oils not only allow us to naturally perfume our products, but they also have so many benefits for our skin. See the benefits of each of our oils on any particular product page.